MERCHIMARKETING
HOW WE WORK

The right work.
In a clear order.

A considered process gives creative work room to develop while keeping responsibilities, approvals, and the next decision visible.

01
Discovery & review

Understand the situation before choosing the solution.

We review your practice, audiences, existing website, marketing channels, and the contact process. Together we identify the main problem to solve and the information needed to make a useful plan.

  • Your priorities and actual service offering
  • Existing assets, accounts, and available data
  • A clear starting point and open questions
02
Strategy & scope

Turn the priorities into a practical working agreement.

The plan defines pages or campaigns, content owners, approval steps, timing, and dependencies. Advertising spend, software, and production needs are separated so you can understand the full commitment.

  • Deliverables and responsibilities
  • Content and access requirements
  • A review process and proposed measurement plan
03
Design & implementation

Build the experience with visible review points.

We develop the approved direction, connect the relevant pages and tools, and review the work with your team. Clinical information and business claims remain subject to the practice’s approval.

  • Reusable design and page components
  • Approved content and authentic assets
  • Tested forms, routes, and provider connections
04
Launch & improvement

Check the handoff and learn from what happens next.

Before launch, we verify navigation, mobile behavior, metadata, forms, and the receiving workflow. After launch, the agreed reporting and support scope guides what is reviewed and improved.

  • Launch checklist and editing handoff
  • Clear definitions for reported activity
  • Prioritized next steps based on evidence

A useful first
conversation.

Bring your current website, the services you want to prioritize, the systems you use, and any timing or budget constraints. You do not need a finished brief to begin.

Explore the planning resources
THE HANDOFF MATTERS

Know what is ready, approved, and next.

Project review stages and the decisions they establish
Review pointWhat we reviewThe decision
ScopeThe problem, pages or campaigns, responsibilities, costs, and dependencies.Which work is approved and what must be supplied before it begins.
Content & designBusiness facts, clinical review, visual direction, navigation, and primary next steps.Which version is approved for implementation and which questions remain open.
Launch readinessDirect routes, mobile layouts, forms, receiving systems, metadata, images, and access.Whether the agreed experience is ready for publication.
Handoff & reviewEditing instructions, account ownership, inquiry responsibility, reporting definitions, and support scope.Who maintains the website and how the next improvement will be selected.

When the plan changes

A new service, delayed asset, or different integration can affect the scope and timing. Record the requested change, explain its impact, and agree on the next action before treating it as part of the original commitment. A clear decision is more useful than quietly moving a launch date.

Explore the handoff guides
LET’S MAKE IT THOUGHTFUL

A clearer vision for your next chapter.

Tell us about your practice and the experience you want to build.

MAKE YOURSELF COMFORTABLE

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YOUR WAY AROUND MERCHI

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