A considered process gives creative work room to develop while keeping responsibilities, approvals, and the next decision visible.
01
Discovery & review
Understand the situation before choosing the solution.
We review your practice, audiences, existing website, marketing channels, and the contact process. Together we identify the main problem to solve and the information needed to make a useful plan.
Your priorities and actual service offering
Existing assets, accounts, and available data
A clear starting point and open questions
02
Strategy & scope
Turn the priorities into a practical working agreement.
The plan defines pages or campaigns, content owners, approval steps, timing, and dependencies. Advertising spend, software, and production needs are separated so you can understand the full commitment.
Deliverables and responsibilities
Content and access requirements
A review process and proposed measurement plan
03
Design & implementation
Build the experience with visible review points.
We develop the approved direction, connect the relevant pages and tools, and review the work with your team. Clinical information and business claims remain subject to the practice’s approval.
Reusable design and page components
Approved content and authentic assets
Tested forms, routes, and provider connections
04
Launch & improvement
Check the handoff and learn from what happens next.
Before launch, we verify navigation, mobile behavior, metadata, forms, and the receiving workflow. After launch, the agreed reporting and support scope guides what is reviewed and improved.
Launch checklist and editing handoff
Clear definitions for reported activity
Prioritized next steps based on evidence
A useful first conversation.
Bring your current website, the services you want to prioritize, the systems you use, and any timing or budget constraints. You do not need a finished brief to begin.
Project review stages and the decisions they establish
Review point
What we review
The decision
Scope
The problem, pages or campaigns, responsibilities, costs, and dependencies.
Which work is approved and what must be supplied before it begins.
Content & design
Business facts, clinical review, visual direction, navigation, and primary next steps.
Which version is approved for implementation and which questions remain open.
Launch readiness
Direct routes, mobile layouts, forms, receiving systems, metadata, images, and access.
Whether the agreed experience is ready for publication.
Handoff & review
Editing instructions, account ownership, inquiry responsibility, reporting definitions, and support scope.
Who maintains the website and how the next improvement will be selected.
When the plan changes
A new service, delayed asset, or different integration can affect the scope and timing. Record the requested change, explain its impact, and agree on the next action before treating it as part of the original commitment. A clear decision is more useful than quietly moving a launch date.