Last updated: October 21, 2026
Information you provide in an inquiry
Forms collect your name, email, optional phone number, company or practice name, service interest, message, optional contact-time preference, and contact permission. Allowlisted campaign tags may be stored with an agency inquiry to identify its source. A form on the Merchi website delivers to the protected agency inbox. A form on a hosted business website delivers to that business owner’s inbox.
The receiving team can review requests, update statuses, add private notes, export records, and delete them. When an agency email service is configured, agency inquiry details may also be sent to the designated receiving email address. Business website inquiries remain in their owner’s inbox. Form receipt does not confirm an appointment. Please leave out patient records, medical details, passwords, and payment information.
Accounts, content, and uploaded files
ChatGPT sign-in supplies account identifiers and available account details, such as email and name, for private drafts, editing, uploads, and protected inbox access. Saved content may include business details, services, pages, articles, and images.
Drafts and uploads are private to the account until published or used in published content. Published content and its images are available to people permitted to access that website. Publication history retains copies of previously published content for review or restoration by the account owner.
How information is used and shared
Information supplied is used to receive and respond to requests, provide the workspace functions you select, display approved published content, maintain the service, and address abuse or technical issues. Form contact permission relates to the request you submit.
Hosting, storage, and authentication providers process information needed to operate the service. A hosted business receives its own website inquiries and is responsible for its follow-up and handling. Information may also need to be disclosed when required by applicable law or to address security incidents. The application does not operate an advertising-data marketplace or sell inquiry records.
Preferences and planning tools on your device
Accessibility preferences are saved in this browser’s local storage. Reset preferences restores defaults, including respect for your device’s reduced-motion setting. The launch checklist also stores checked items and notes in this browser, with its own reset control. Clearing site data in your browser removes those local entries.
The ROI calculator keeps figures in the current page session. These planning entries and accessibility preferences are not submitted to Merchi’s database. Downloads, printouts, and exported files remain wherever you or the receiving team save them. Campaign source tags are kept in session storage for this tab and may accompany an inquiry; the optional analytics choice is stored locally. Use Privacy choices in the footer to change your analytics preference. Authentication and hosting services may use essential session mechanisms of their own.
Questions sent to the automated site guide
The guide uses your question to search Merchi’s published page catalog and return a short response with relevant links. The application does not save guide conversations to its database. Messages displayed in the guide are held in the current page session and clear when that page session ends.
Do not include sensitive personal information in guide questions. The guide does not access private customer records or send questions to an external AI model. Hosting providers may process technical request information to operate and protect the website.
Website activity and abuse prevention
For agency pages, optional analytics require your consent. The application can count consented page views, consultation CTA clicks, and newly received inquiries by day. Hosted business pages retain their separate aggregate page-view, booking-link, and phone-link counters. Aggregate counters do not contain visitor profiles, raw IP addresses, or advertising identifiers. They represent website events, rather than unique people, confirmed appointments, or revenue. When configured, Google Analytics or a Google Tag Manager analytics container loads only after acceptance; form fields and messages are not sent to these tools. No third-party analytics ID is assumed from the existence of this website.
Abuse controls use temporary hashed request identifiers to limit repeated requests. Hosting and authentication providers may process technical request information under their own practices. Externally loaded fonts, booking destinations, linked websites, social profiles, and email replies use their respective providers and policies.
Retention, access, and your choices
Saved content and inquiries remain until removed through available account or inbox controls. Deleting a website removes its inquiry records, publication history, and activity counts. Unused images can be removed separately from the image library. Provider logs, backups, and previously exported copies may have different retention arrangements.
For a Merchi privacy request, use the Contact page and explain which information is involved and whether you need access, correction, or deletion assistance. We may need to verify that it relates to you or an account you are authorized to manage. Direct requests about inquiries sent to a hosted business to that business. Requests are considered in light of the records held and applicable obligations.
Scope and policy updates
This is a business marketing website, not a patient-record or emergency communication system, and is not designed to collect information from children. Contact us if you believe sensitive information or a child’s information has been submitted so the relevant record can be reviewed.
This page may be updated as the website’s data handling changes. Use the Contact page for questions about this policy.